Email Policy

1. Purpose

This policy explains what emails Luxuries Directory Inc. ("Lux") sends, how we collect email addresses, and how you can control what you receive. We comply with the U.S. CAN-SPAM Act, Canada's CASL, and, where applicable, the GDPR and UK PECR.

2. Types of Email

Transactional and service emails: receipts, invoices, order and payment confirmations, failed payment and renewal notices, password resets, security alerts, project updates, support replies, and legal or policy notices. These are necessary to provide the Services and cannot be unsubscribed from while you have an account.

Marketing emails: offers, product and feature news, tips, and newsletters. These are sent only where we have consent or another lawful basis, and you can opt out at any time.

3. How We Collect Email Addresses

We collect addresses when you create an account, make a purchase, contact us, or subscribe through a form. Marketing sign-ups are never pre-checked. We do not buy, rent, or scrape email lists. For EU, UK, and Canadian recipients, we obtain consent before sending marketing and keep a record of when and how it was given.

4. Sender Information and Content Standards

• Identify Lux (Website By Lux or LUXORDERS) accurately in the From, Reply-To, and routing information
• Use a subject line that reflects the content, and be clearly identified as an advertisement where required
• Include our valid physical address: Luxuries Directory Inc., 329 Miller Place, Mount Vernon, New York
• Include a clear, working unsubscribe link

5. Unsubscribe and Preferences

Use the unsubscribe link in any marketing email, or email support@luxvrs.com with the subject "Unsubscribe." We process opt-outs promptly and no later than 10 business days, usually immediately. Unsubscribing requires no login, fee, or information beyond your email address. We will not sell or transfer your address after you opt out, except to service providers helping us honor the request. You will continue to get transactional emails.

6. Frequency

Marketing emails are typically sent no more than a few times per month. Transactional emails are sent as events occur.

7. Security and Authentication

We send email through authenticated domains using SPF, DKIM, and DMARC, and use reputable delivery providers who process addresses only on our behalf. See our Privacy Policy for how we protect and retain data.

8. Complaints and Abuse

If you received an email you did not expect, or believe it is fraudulent, report it to support@luxvrs.com (subject "Email Abuse"). We investigate and respond promptly. We do not tolerate spam, phishing, or deceptive email from our systems.

9. Emails Sent Through Your Website

If your website built by Lux sends email to your own customers, you are the sender and are responsible for lawful consent, accurate sender details, your own physical address, honoring unsubscribes, and compliance with CAN-SPAM, CASL, GDPR, and other laws. You may not use our Services to send spam, purchased or scraped lists, or deceptive or prohibited content. We may suspend sending for violations under our Terms of Service.

10. Changes and Contact

We may update this policy by posting a new date. Questions: support@luxvrs.com · Luxuries Directory Inc., 329 Miller Place, Mount Vernon, New York.