Refund & Cancellation Policy
Website By Lux, operated by Luxuries Directory Inc. · Effective & Last Updated: September 29, 2026
Related: Terms of Service · Privacy Policy · SMS Terms
1. Summary
| Item | Policy |
|---|---|
| Website design and development projects | Non-refundable once the project has started (work begins upon payment) |
| Website hosting | Non-refundable |
| Subscriptions and maintenance plans | Cancel anytime; effective at end of the paid period; no partial or prorated refunds |
| Money-back guarantee | None |
| Duplicate or unauthorized charges | Corrected on request within 30 days of the charge |
2. Projects
Because our work begins immediately and involves time, AI usage, and custom labor, all project fees are final once work has started. Please review your order carefully before purchasing.
3. Hosting, Subscriptions and Maintenance
Hosting fees are non-refundable. Subscriptions renew automatically until canceled. You can cancel at any time from your account or by emailing support@luxvrs.com. Cancellation stops future charges; your service continues until the end of the current billing period. We do not refund or prorate unused time. To avoid the next charge, cancel at least 48 hours before the renewal date.
4. LUXORDERS
LUXORDERS is a trade name of Luxuries Directory Inc. Purchases under it are covered by this policy unless that brand's checkout states otherwise. Approved refunds go to your original payment method. Email support@luxvrs.com with your receipt to make a request.
5. Billing Errors
If you were charged twice, charged the wrong amount, or did not authorize a charge, email support@luxvrs.com (subject "Payment Issues") within 30 days with your receipt. Verified errors are refunded in full.
6. Refund Timing
Approved refunds go back to the original payment method and typically appear within 5 to 10 business days, depending on your bank.
7. Chargebacks
Please contact us before filing a dispute so we can resolve the issue quickly. We may contest chargebacks that conflict with this policy, and we may suspend services during a dispute.
8. Your Legal Rights
This policy does not limit rights you may have under applicable consumer law.
9. Contact
support@luxvrs.com, subject "Payment Issues" · Luxuries Directory Inc., 329 Miller Place, Mount Vernon, New York